Frequently Asked Questions
Find answers to common questions about our service
We pride ourselves on fast delivery! Most orders arrive within 30-45 minutes. During peak hours (Friday and Saturday evenings), delivery may take up to 60 minutes. You'll receive an estimated delivery time when you place your order, and we'll keep you updated via SMS.
We're open 7 days a week! Monday to Thursday: 11:00 AM - 11:00 PM, Friday to Saturday: 11:00 AM - 1:00 AM, Sunday: 12:00 PM - 11:00 PM. Order anytime during these hours for hot, fresh pizza delivered to your door.
Yes, our minimum order is $15. We also offer free delivery on all orders over $30! For orders under $30, a small delivery fee of $3 applies. This helps us maintain our fast delivery service and quality standards.
We accept all major payment methods for your convenience: credit cards (Visa, Mastercard, American Express), debit cards, PayNow, GrabPay, and cash on delivery. Payment is processed securely, and you can save your payment details for faster checkout next time.
Absolutely! We love making pizzas exactly how you like them. You can add or remove toppings, change the sauce, request extra cheese, or even create your own pizza from scratch. Additional toppings are $2 each. Just let us know your preferences in the order notes or when you call.
Yes! We have several vegetarian pizzas including our Vegetarian Garden and Mushroom Supreme. For vegan customers, we offer vegan cheese as a substitute and have a selection of veggie toppings. Just specify "vegan" when ordering, and we'll make sure your pizza is 100% plant-based.
Your satisfaction is our top priority! If you're not completely happy with your order, please call us immediately at +65 6345 6789. We'll either remake your pizza or provide a full refund, no questions asked. We stand behind our 100% satisfaction guarantee.
Yes, we love catering parties! We offer special party packages with discounted rates for large orders. Whether it's a birthday party, office event, or family gathering, we can accommodate groups of any size. Contact us at least 24 hours in advance for orders over 10 pizzas to ensure availability.
Absolutely! We source fresh, high-quality ingredients daily from local suppliers. Our dough is made fresh every morning, our vegetables are delivered daily, and we never use frozen or pre-made ingredients. Quality and freshness are at the heart of everything we do at Stone Bridge Way.
Yes! Once your order is confirmed, you'll receive an SMS with your order details and estimated delivery time. We'll send you updates when your pizza is in the oven and when it's out for delivery. You can also call us anytime to check on your order status.
Yes, we take allergies seriously. Our pizzas contain gluten, dairy, and may contain traces of nuts. If you have specific dietary requirements or allergies, please inform us when ordering, and we'll do our best to accommodate. We can provide detailed ingredient lists for any menu item upon request.
Yes! For best results, reheat your pizza in an oven or toaster oven at 180°C for 5-7 minutes. This will make the crust crispy again. Avoid microwaving as it can make the crust soggy. Store leftover pizza in an airtight container in the refrigerator and consume within 2-3 days.